Our Vision & Mission
At Eagle Way, we believe that quality and affordability lay the foundation of sustainability.
a healthy business is not imperative to new and heavy investments; instead, proper processes, and professional customer support services pave the way to a healthy business.
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We have the vision to revolutionize the current lack of standards in the Customer Service industry in the EMEA region. As a sparing partner we go the extra mile to help organizations and to groom people to become the best in the field of Customer Support.
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Our mission is to facilitate the implementation of changes in customer support departments in order to guarantee efficiency and positive employee and customer experience.
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We strive hard to provide practical solutions to Customer Support challenges during business transformations.
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Eagle Way
How We Work
Thanks to our network of experts and partners Eagle Way assists Customer Support departments and Field Service teams during business transformations.
We intervene in international and multicultural environments and cover various industries such as manufacturing, transport, chemical, pharmaceutical, automation...
Our approach focuses on talent development, processes, and organizations' strategies.
Would you like to discuss your next project with us?
Our Values
Carole TCHANMENE
Founder & Principal
Customer Care & SAP SD Consultant
A Customer Care Consultant specialized in Business Process Re-engineering for Customer Support & Service Delivery organizations in a multicultural and international environment.
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Over a decade of experience in the Customer Service industry.
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Proven track with effective results in the management and mentoring of administrative, logistics, and contact center teams coping with changes and transformations.
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Throughout knowledge of the different administrative processes in industries such as the manufacturing industry, Chemicals, Rail, and Maritime transport.
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A Straight forward and result-oriented approach to project management and business process improvement.
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A certified SAP Sales and Distribution consultant with in-depth knowledge of the Order To Cash process.
Would you like to discuss your next challenge with me?
What Others Say
Carole facilitates the development of output potential with customer facing teams. She has a pragmatic result driven way of working, transcending the individuals towards the best version of themselves.
I have been inspired by Caroles determination to keep a steady course once the sails have been set, never losing sight of the destination. It has been and will always be a pleasure to work together!
Anniek Van Rijn , Director of Client Relations, LINEAS